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Customer Service Representative - State Farm Agent Team Member

Full Time in Atlanta, GA

Benefits
  • 401(k) matching
  • Health insurance
  • Paid time off
About Us At Ben Collinger State Farm, we are more than just an insurance company; we are a community of dedicated professionals committed to helping our customers protect what matters most. With over 15 years of service excellence, we pride ourselves on our integrity, respect, and commitment to the communities we serve. Join us in making a positive difference!
Position Overview We are looking for a friendly and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support as you help them navigate their insurance needs. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!
Key Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and in-person.
  • Assist clients with policy information, billing inquiries, and claims processing.
  • Provide accurate information about State Farm products and services to enhance customer understanding.
  • Resolve customer issues and concerns efficiently, ensuring a positive experience.
  • Maintain up-to-date knowledge of State Farm policies, procedures, and industry regulations.
  • Document customer interactions and maintain accurate records in our CRM system.
  • Collaborate with team members to improve processes and enhance customer satisfaction.
  • Participate in training and development opportunities to enhance your skills and knowledge.
Qualifications
  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Previous experience in customer service or a related field is a plus.
  • Strong communication skills, both verbal and written, with a customer-focused attitude.
  • Problem-solving skills and the ability to handle difficult situations with empathy and professionalism.
  • Proficiency in Microsoft Office Suite and experience with CRM software.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Flexibility to work various shifts, including evenings and weekends as needed.
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
What We Offer
  • Competitive hourly wage with opportunities for overtime.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Retirement savings plan with company matching.
  • Paid time off and holidays.
  • Ongoing training and professional development opportunities.
  • A supportive and inclusive work environment where your contributions matter.
How to Apply If you are passionate about providing exceptional customer service and want to be part of a company that values integrity and community, we encourage you to apply! Please submit your resume and a cover letter outlining your qualifications and experience!

State Farm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation $35,000.00 - $45,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none